CHAP Script

"Hello, my name is __________ calling from TM Housing. Someone from this number recently called our office in regards to buying or renting a home.  Are you still in the market for a new home?"

If NO—“Okay, no problem. I will update our records. Thanks for your time and have a great day!”

If YES—“Great! We have a new program called CHAP which stands for Community Housing Approval Program that guarantees to get you approved for a BRAND NEW home, built from the ground up, regardless of any possible credit challenges.  We work directly with the builders and have brand new homes for ZERO down in all of the Houston area and surrounding cities. The program can take as little as 3 months to get you approved and we are backed by a 100% money back guarantee. Would you like to speak with a Mortgage Consultant for more details or to set an appointment to come in our office?”

---If YES—“Please hold one moment while I transfer the call. Thanks for your time and have a great day!  (Transfer to Ext. 801)

---If Caller not prepared to speak with consultant---“No problem, I can leave you with our phone number so that you can call back at your convenience.  Do you have pen and paper handy to write down our number? (allow customer time to get pen/paper)  Our phone number is: 281-214-7784.  We are here Mon-Fri from 9am to 6pm.  Thanks for your time and have a great day!”  (click on Schedule Callback so the system will call the number back later)

Frequently Asked Questions:

Q: Do you accept housing or section 8 vouchers?

A: Unfortunately, our program is not sponsored by any state or federal funding, therefore we do not currently accept any housing or section 8 vouchers.

Q: Is there a fee for your program?

A: The total cost of the CHAP program is $500, however you can get started with as little as $50.00 to establish your initial appointment. We can definitely set you up on affordable monthly payment plan for the remaining balance. Remember, our program is backed by a 100% money back guarantee which means if for whatever reason we cannot get you approved for a new home, we will refund 100% of the money paid.

Q: Do you have rental properties available?

A: Absolutely! We have hundreds of homes to rent and we offer a self viewing option if you would like to take a look at our properties.  Do you have pen and paper handy to write down our website? (allow customer time to get pen/paper)  Our web address is: www.tmhousing.wildapricot.org.  Click on “Join Us” to set up your profile, then select ‘Rental Property Viewing’.  You will be provided with a code that will grant you a one hour access to go look at the property.  If you are interested in the property after viewing, please call us back directly so that we can walk you through the application process.  Our phone number is: 281-214-7784.  Our office hours are Mon-Fri 9am-6pm.  Thank you for your time and have a great day! 

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