Thank you for calling Human Resource. My name is ___. How may I help you? I can assist you with that. We are hiring for client support members to answer our calls and provide free tax quotes. This is a customer service call center position (no sales). The salary  is $15/hr. We will conduct interviews on ____ at ____ time. Are you able to commit to an interview at this time?----END Of SCRIPT

If caller commits: "Great! May I have your full name and a cell phone number to reach you? You will receive a text message within the hour to confirm our address as well as your appointment time."  **It`s your responsibility to text H.R. at 832-930-4684 with the applicants full name, phone # and appointment time you gave them.

If caller cannot commit: "No problem. Would you like your name and number to be added to our call back list in case we do not fill all the positions?

Requirement KPI`s:

1) Show empathy on every call (make a connection with caller)

2)Must set 20 appointments per day . NO EXCEPTION

3)Reach daily budget 3 x`s salary.

4)No outside communication with callers outside of our inbound recorded calls.

5)Quality 80 or higher.