Wanda Boyd

1926 Cranford rd

Garland TX 75041

817-412-4356

Summary

Dependable and reliable professional with a diverse background in customer service, data entry and call center. Recognized for analytical skills, resolving issues quickly and accurately and first call resolution.

Professional Experience

Byers Research                                  06/06 - 08/11

Richardson TX

Customer Service Rep:  Confer with customers by telephone to provide service about products, to set appointments for clients to come in and perform a taste test for Byers Research.

• Data entry
• Correspond with clients to obtain information
• Made outbound calls as well as inbound calls to help set up best times to come in to participate in the research.

Merkafon                                             10/01 – 07/05

Plano TX

Customer Service Rep:  Confer with customers by telephone to provide service, to set up accounts, cancel accounts some troubleshooting or to obtain details of complaints.

• Determine charges for services requested, collect payments, or arrange for billing if qualify.
• Resolve customers concerns by explaining the process we use to bill the customers for what they ordered.
• Some data entry
• Research

Daiseytek/Trc temps                              02/00 – 09/01

Dallas TX

Customer Service Rep:  Confer with customers by telephone to provide service, placed orders on the internet, and confirmed the availability of the products.

• Operate computers programmed with accounting software to record, store and analyze information.
• Operate 10- key calculations.
• Some research
• Obtain and examine all relevant information, to assess validity of complaints and to determine possible causes such as bad shipment, delayed shipments or other issues at the warehouse.

Education:

Eastfield college:  08/1975 – 02/1978

Affliations

Little sisters of aka